Provider Information Requests

The below online request form is provided to help expedite your requests and accurately answer your questions. Please complete the below online form and click on the "Submit" button to send it to a Health Tradition representative. NOTE: Form response times may take up to 21 days.

• Effective immediately:  We will no longer review claim status requests or files with the date(s) of service prior to 1/1/2022.  As a result, this means we will no longer be responding to requests you submit for the date(s) of service prior to 1/1/2022.  

• Effective Friday, June 16, 2023:  We will no longer be supplying a duplicate copy of an Explanation of Payment (EOP).

                   ~If you are a provider that receives a paper copy of an EOP, you can check with Zelis 

                     ph #877-828-8770 or the Zelis Provider Portal for another copy. 

                   ~If you receive your EOPs/payment electronically, please check with your IT 

                     Department or Clearing House for another copy. 

• Effective July 2023:  Checks and explanations of payments will arrive separately.   

NOTE:  Health Tradition no longer offers health insurance plans (effective 12/31/22); therefore, we are no longer accepting provider updates on location changes, provider additions/terminations, requests to change fee rates for 2023, etc.